Whining on the Web Negative Messages
The advent and growth of social networking has spawned a number of websites for consumer reviews and complaints. These can be a nightmare for any corporation or non-profit, depending on the nature of consumer complaints and how well the corporation or non-profit handles these complaints. Visit ripoffreport.com or another complaint website, and read at least 2 complaints about a company or product of your choosing. As a company employee, choose one complaint and respond, in letter form, using the techniques outlined on pages 308 and 309 of your text. Submit a copy of the complaint, along with your letter.
pages 308 and 309 will be attached.
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