Total Quality Management Assignments

Total Quality Management Assignments

Please choose:

A:

Total Quality Management (TQM) has an important role in any company; with the implementation of this program, companies can continuously improve their performance. Thus, organizations will be able to considerably meet their internal and external clients’ needs in terms of services and product quality, and develop an efficient and profitable business. The paper below analyzes how this concept was implemented by British Airways, since it is among the first companies to implement such a program.

Anca MADAR, Implementation of total quality management Case study: British Airways, Bulletin of the Transilvania University of Braşov Series V: Economic Sciences • Vol. 8 (57) No. 1 – 2015, Retrieved from http://webbut.unitbv.ro/BU2015/Series%20V/BULETIN%20I%20PDF/16_Madar_A.pdf

Case Assignment

Identify the quality problems for British Airways.

Summarize the implementation of TQM by British Airways and the outcomes.

Provide suggestions to improve implementation and results.

Comment on how effective it would be if British Airways employed Six Sigma techniques.

Assignment Expectations

Use the information provided in the Background readings. Do any additional research as necessary.

Review the information in the British Airways case study and become familiar with the products and processes.

There is no set response to the case questions, so do not hesitate to think outside the box.

It is essential to provide a well-written paper with detailed analysis.

Or

B:

Session Long Project

Your company is Carlstone Car Repair Company. You are running a car repair business.

Using the fictitious company from the previous SLPs, continue to develop the company profile and operating information. This is a very open-ended SLP, and it will give you an opportunity to expand your knowledge and use creativity in providing the solution to the challenges.

Identify how your company uses quality management. Categorize the quality problems in your company, and identify different areas for quality measurement and management. What types of quality tools and techniques are the best to be employed, process control, quality tools, employee involvement? Consider quality management programs such as TQM, Six Sigma, ISO9000, etc. How might these be employed, and which of these do you think are best for your company?

This paper should be approximately 3–5 pages in length counting the introduction, body, and summary. Include references and cite them properly in the paper. Generally, at least three references should be used.

SLP Assignment Expectations

First discuss a recap of your company and provide any additional information about it that will be necessary and/or an interesting background to a discussion of quality and quality management.

Identify at least three areas of types of quality focus (e.g., product quality, etc.). Discuss these areas and explain why quality is important.

What are some quality tools and techniques that can be used to chart, diagnose, and improve quality in these three areas?

Discuss the types of quality programs and recommend what you think is the best program or programs for your company to use and explain why.

There is no right or wrong response, so be creative and use your knowledge to compile the paper.