Park Warden case study

1.) Review PowerPoint, slide 7-48 2.)Read text: Chapter 4 pages 58-62;70-72. Text:: 3.)Chapter 5 pages 80-86, 88–97 4.)Watch Video: Park Warden ( please watch the complete video) Post in “Park Warden-Verbal Confrontation- Forum” 1. What were the non-verbals of the citizens? 2. What conflict management style (pages 59-62 in text) was used by the Security officer in the video. 3.Review slides 9-48 from the power point. 4. Choose one technique ( Control Verbal Confrontation Techniques and Techniques for Managing Aggressive Behavior) and describe what was applied /not applied in this video.