Operations Management-Lead And Manage Team

Lead And Manage Team

 

1. List two ways in which conflicts can be creative and constructive
2. List 2. ways in which conflict can be negative and destructive
3. What is the key aspect of conflict resolution model?
4. What do you mean by Performance plan?

 

5. Define in your own words, what do you understand by the term ‘Coaehing’ and ‘mentoring’.

 

6. Most people identify themselves as members of several groups depending upon circumstances. List

three (3) ways that your work team may identify themselves a group member in the workplace or

outside the workplace

 

7. List three types of behaviour that a Manager should model, inorder to develop group loyalty and

trust

 

8. Give three examples of poor performance issues that relate to behaviour

 

ASSESSMENT 2 — WRITTEN REPORT

 

Performance Plan for the Work Team

 

TM: figs-martian it to be bonded 10 My!) stride”! [a aniline 15!};- am’rwmt’ mguz’mzzmil‘

 

F or this assessment, you are required to develop a Performance Plan , using the given Performance Plan Template, for the

\X’ork Team of your Chosen workplace or the workplace that you are currently working. Based on the performance Plan

for the work team, write a Report on the team’s objective Within the organisation context and the report must not be more

than 1500 words. . You are allocated with a week’s time to complete this assessment.

 

Specifications that you must include in their report:

 

0 Brief Overview of the Team’s Objectives

 

0 Identify the team members

 

0 Identify and write a brief of the Roles and Responsibilities of the Team Members

0 Performance Plan (using the performance template)

 

0 Consultation process used for developing the Team Performance Plan (Eg. Formal meeting, Casual one on one

talk, brainstorming, etc.)

 

0 Key Performance Indicators

II Conclusion

 

Student’s if fail to identify an organisation, Trainer must assist them in finding an organisation and must provide the

following documents for their report:

 

0 An organisation Mission statement or Statement of Objectives

0 An organisational Plan or Structure

 

ASSESSMENT 3: PROJECT

 

Identify strategies to build work teams, Strengthen Communications in the team and

Resolve Conflict

 

For this assessment, you must develop strategies to build work res—r * “w” “b e“ “ ‘“”””i N ‘i -‘ 2:1 in the team

 

 

1. explaining

the strategies, impact of the strategies and what consultatioc

You are allocated with a week’s time to complete this asses

2000 words.

 

Specifications that must be included in your project report are mentioned below:

 

0 Strategies on how will you ‘Involve the team”. Silfletli can explain this part by answering the quesfions be10w:

— Explain the benefits of involving team  decision making, planning and operational aspects of the work

— Explain the disadvantages and prt’blern that may occur when the Manager does not actively involve the team

in decision making, planning and operational aspects of their work

– Give an example of the scenario wnen the Manager did not actively seek input from the team

Describe an example or a scenario where the Manager has actively seek input from the team

— Describe the methods and strategies that Manager used to involve the team

A Describe the outcome

0 Key aspects and methods of building a cself—managing team’, Answering the questions below, will help you to

write about the key aspects and methods:

– Explain the key aspects of managing a team. Contrast this with a team that requires supervision, monitoring

and direction on a day to day basis

– Describe the methods that you need in order to facilitate your team to a self—managing team and to

communicate effectively with one another to achieve team’s goal

0 The ways to give feedback to the team and Reward excellence in performance. Answermg the questions below,

will help you to write about the key aspects and methods:

– Discuss the importance of recognising and rewarding individual and team excellence in performance

– Give an example of a time when you recognised and rewarded excellence in team’s perfonnance.

– Explain how you ensure that you comply with the organisational policies and procedures when recognising

excellence in performance

O Methods to ensure ways to recognise issues or problems faced by the team. Answering the questions below, will

help you to write about the key aspects and methods:

– Describe the process and procedure that you can put in place to ensure that you become aware of issues,

problems or concerns of the team as they occur

— Describe the type of process that you could put in place in order to address team’s issues and concerns.

— Give an example of a time when you became aware of an issue, problem or concern raised by a member of

 

your team and explain the problem, how did you resolve the problem and what was the outcome.