instructions: In this assignment, you will be using a weighted decision model (also known as a weighted matrix) to help a company select a new CRM system. Use the information given below and construct a weighted matrix model that accounts for all information to help the company make the most appropriate choice Begin by reading the article titled:
Constructing a Weighted Matrix” I will send this article to you once the assignment is accepted You may also want to familiarize yourself with CRM selection criteria. See the article, I will send this article to you once the assignment is accepted The company is evaluating several facets of CRM systems. These facets and their relative importance is listed below: Each vendor’s ability to meet these criteria is rated on a scale of 1 to 5.
With 5 indicating good alignment, and 1 indicating poor alignment. Assignment Requirements: * Create a weighted decision model that evaluates these CRM systems. * Include a copy of your Microsoft Excel file that includes this model. * In one page briefly describe the evaluation and make a recommendation to the company on the system that they should select.
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