Organizational Behaviour BUAD 309

Diversity in Organizations Lecture 1: Surface vs. Deep-Level Diversity

Read the WSJ article to answer the following questions.

WSJ article: Bringing Hidden Biases Into the Light

This article is a good example of a couple of ideas relevant to the Diversity material covered in the text and lectures.  First, it highlights that diversity or unconscious bias training can focus on both surface and deep level differences among employees.  Two, unconscious biases can have a notable impact on managerial and organizational decision making.  Read the article and answer the questions below:

1. What kind of surface AND deep level differences are discussed in this article?
2. What kinds of decisions can be influenced by a manager’s unconscious biases? Provide at least one concrete example from the article.