Trident University ITM 301 Homework Help

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• We start by introducing the objective of governance specific to the information technology function and services. • Next, we offer to you the fundamental battle in technology management—the constant tug-of-war between centralization and decentralization. • We then provide several examples of how real-world organizations have reconciled their choices in how to structure themselves. • Next, we present an overview of decision making processes and some of the methods for making decisions. • Finally, we present insight into the complexity of real-world choices highlight the politics of information. Using the “structure of governance focus area” found on Figure 1 in the following COBIT case study, write a 4-5 page report comparing and describing the IT governance structure and decision-making processes in your organization. Include a discussion on the strengths and weaknesses of your organization’s circumstances and present and justify one specific improvement you would make to either the structure or a process.

Be sure to apply the concepts and use the terminology provided in the readings and case study. Follow the case study in terms of “finding derived value” and “next steps” to discuss your organization. Please note that the ISACA website may give an error as you click on the URL, but it will still link you to the case. ISACA (2015). Developing a governance framework for the global support organization at GlaxoSmithKline, using COBIT. • The Case should be 4-5 pages excluding cover page and reference list. • Precision: the questions asked are answered. • Clarity: Your answers are clear and show your good understanding of the topic. • Breadth and depth: The scope covered in your paper is directly related to the questions of the assignment and the learning objectives of the module. • Critical Thinking: It is important to read the “required readings” posted in the background material plus others you find relevant. Your paper should include important concepts from these readings and incorporate YOUR reactions and examples that illustrate your reflective judgment and good understanding of the concepts.

• Your paper meets the page requirements not counting the cover page or the references pages. As IT applications become more reutilized all across the board, one of the interesting features are the occasional employees who know more than the IT staff about some critical thing, often many of them. Communication between staff and IT then becomes much more complicated, because the balance of power between the two groups based on the dependence of staff on IT for help and support breaks down. While there is certainly nothing wrong with knowledge about technology it can lead to mixed messages, confused goals, feelings of lack of appreciation and lack of support, and generally less than effective maintenance of IT across-the-board. We certainly don’t want to discourage our staff from acquiring technical knowledge, but we also don’t want them to use that knowledge as a political weapon against IT’s control of IT. Maybe it’s a good thing to have a level of stress between staff and IT if it serves to keep both groups on their toes and trying to outdo each other. At any rate, user support isn’t just looking after the least technological staff; increasingly, it’s also providing for the power users, and those who would be power users. Have you had any experience with this knowledge-based tension between staff and IT? Even if you haven’t, can you see how it could be a problem? What should we be doing about it? We’ll be interested in your ideas here. Note: Students are STRONGLY encouraged to respond to each others posts and to ask each other questions based on their posts. Obviously, the earliest posters will have to respond to the “seed” question to get the discussion started.